Terms of Service
Service Agreement, Booking Conditions & 100% Bond Back Guarantee Terms
1. Agreement to Terms
These Terms of Service constitute a legally binding agreement between you ("Customer", "Client") and Brisbane Carpet & Pest Experts ("Company", "we", "our"). By requesting a quote, booking an appointment, or utilizing our services in Brisbane, Queensland, you acknowledge that you have read, understood, and agreed to these Terms.
2. 100% Bond Back Guarantee Policy
We take immense pride in our cleaning excellence. Our 100% Bond Back Guarantee includes:
- Free 72-Hour Re-Clean: If your property manager or real estate agent identifies any cleaning oversight on the exit condition report, notify us within 72 hours and we will return to re-clean those specific areas at zero extra cost.
- Approved REIQ Checklists: All end-of-lease cleans adhere strictly to Real Estate Institute of Queensland (REIQ) standards.
3. Bookings, Access & Cancellations
- Electricity & Water Supply: The customer must ensure working electricity and running hot/cold water are available at the premises during cleaning.
- Cancellation Policy: Cancellations made with at least 24 hours notice incur no penalty. Cancellations made within 24 hours of scheduled arrival may be subject to a nominal call-out fee.
- Access: The customer must provide safe, unobstructed access to the property at the agreed appointment time.
4. Payments & Invoicing
Payment is due upon completion of the service unless prior credit arrangements have been approved in writing. We accept Direct Bank Transfer, Visa, MasterCard, and EFTPOS. Official tax invoices and receipt certificates are provided immediately.
Questions Regarding Our Terms?
Contact our Brisbane customer support team at info@brisbane.com or call 0434 061 188.