Privacy Policy

1. Introduction & Overview

At Brisbane Carpet & Pest Experts ("we", "our", or "us"), we are committed to respecting and protecting the privacy of all customers, clients, and website visitors. This Privacy Policy sets out how we collect, hold, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our bond cleaning, carpet steam cleaning, pest management, or commercial cleaning services, or by using our website (https://brisbanecarpetpestexperts.com.au), you consent to the data practices described in this policy.

2. Information We Collect

To provide you with reliable cleaning estimates, schedules, and service executions, we may collect the following personal information:

• Contact details: Full name, telephone number, and email address.
• Service address: Property street address, unit number, suburb, and postcode.
• Property specifications: Number of bedrooms, bathrooms, carpeted areas, and pest concerns.
• Payment & Transaction info: Billing history, invoice references, and payment confirmations.

3. How We Use Your Information

We only use personal information for purposes related to our core business operations, which include:

• Preparing and dispatching formal cleaning cost estimates and quotes.
• Scheduling field technicians and service teams to your designated property.
• Providing real-time service updates, SMS arrival alerts, and completion notifications.
• Processing tax invoices, receipts, and issuing Bond Back Guarantee certificates.
• Customer support, complaint resolution, and quality assurance surveys.
• Complying with legal obligations, tax laws, and workplace health and safety regulations in Queensland.

4. Data Storage & Cyber Security

We implement robust technical and organizational security measures, including 256-bit SSL encryption, restricted role-based database access, and secure tokenization to safeguard your personal data from unauthorized access, loss, or misuse.

We do not sell, rent, or trade your personal information to third-party marketing companies under any circumstances.